Returns and Refunds
RIGHT OF WITHDRAWAL
The current legislation on withdrawal is represented by Articles 52 et seq. of the Consumer Code, as amended by Legislative Decree no. 21/2014.
Our goal is that you are satisfied with the purchase made on our site. If this is not the case, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen days (14), from the day of receipt of the products purchased on www.chocolate7.com, giving notice to the Seller, provided that the product is resalable and closed in the original packaging.
The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.
The good can be manipulated for the sole purpose of establishing its nature and characteristics. If the product is used outside of these purposes, you are responsible for the decrease in value of the goods that can be withheld during repayment of the amount paid.
To exercise the right of withdrawal it is sufficient that you inform us of your intention to withdraw by means of a written declaration (a letter sent by mail, or e-mail to ordini@chocolate7.com.) Before the end of the right of withdrawal.
In the request, please inform us of this information:
– Name and surname or company name;
– Order reference, date and number;
– Indication of the products to be returned and the quantity;
– Bank details (IBAN and current account holder) (account holder and C / C number, ABI, CAB, CIN) in case of payment of the order by bank transfer in advance, for the restitution of the amount paid for the purchase of the products. If the payment was made via PayPal the refund will be made directly to your account / card.
The shipping costs for the original delivery of the purchased products will not be reimbursed.
In addition to the conditions specified in the previous points, the right of withdrawal is subject to the following conditions:
The waybill must be correctly completed
The right of withdrawal only applies to intact goods at the time of return;
The products must not have been used modified or damaged;
The products must be returned in a single shipment to the Seller;
The products must be returned in their original packaging;
The Seller must receive the returned products within fourteen (14) days from the date of delivery of the order.
The consumer is only responsible for the decrease in the value of the goods resulting from the handling of goods other than that necessary to establish the nature, characteristics and functioning of the goods
If you wish, you can send us your return request using the form prepared by Choc7 di Benedetto Giovanni.
Withdrawal Form Type
Choc7 by Benedetto Giovanni
Via San Massimo, 7 – 10123 Turin
VAT number: 04198270714
REA number: REA number: TO – 1263872
PEC address: Choc7@pec.it
E-mail: ordini@chocolate7.com.
Tel.: 3281925153
I hereby notify you of the withdrawal from my sales contract of the following items:
Code Item Returned quantity
– –
– –
– –
– –
Order number: ________________, Ordered on: _____ / _____ / _______, Received on: _____ / _____ / ________
Consumer address: ______________________________________________________________ ______________________________________________________________
Only if payment of the order has been made by bank transfer in advance: IBAN credit: _______________________________ Headed to: _____________________________
Consumer Signature: _____________________________
Date: ________________________
Return shipping must be managed by the customer with his trusted courier.
After submitting the request you will have 14 calendar days to return the products to our warehouse.
Return address:
Choc7 by Benedetto Giovanni
Via San Massimo, 7
10123 Turin
TIMES AND REFUND METHODS
After returning the products, the Seller will make the necessary checks regarding their compliance with the conditions and terms indicated in the previous paragraph. In the event that the checks are successfully concluded, the Seller will send you by e-mail the relevant confirmation of acceptance of the returned products.
In the event that the withdrawal is exercised in accordance with the above conditions, the Seller will refund the customer the full amount collected for the purchase of the products, but not the shipping costs, within fourteen (14) days from the date in to which the Seller has become aware of the exercise of your right of withdrawal.
If the terms and conditions for exercising the right of withdrawal are not respected, you will not be entitled to reimbursement of the sums already paid to the Seller.
With the withdrawal you will be reimbursed all the payments you have made in our favor, within 14 days from the date on which you informed us of your intention to withdraw.
Article. 56 C.d.C. it also provides for reimbursement of the original shipping costs.
The refund will be made with the same payment method used for the initial purchase. In any case, you will not incur any fees for crediting this refund.
The refund is suspended until receipt of the goods or until the demonstration of having sent back the items, if earlier.
RETURNS AND REFUNDS
You can return any product purchased on our website within 14 days from the delivery date, as follows:
Make sure the products are in the same condition in which you received them
Prepare the package in the box you received (or in a box of equal strength and size) covering the information of the first shipment.
Contact Customer Service at +39 3281925153 within 14 days from the delivery date to arrange shipping methods.
You will receive a refund which will include the cost of the returned products. This reimbursement does not include the shipping costs incurred by the consumer for the return of the goods, in accordance with the rules established by the Consumer Code.
You will receive a confirmation e-mail when we accept your return, within 3 days from the date of delivery to our warehouses.
We remind you that we can only refund products that have been returned correctly. If your return does not meet the conditions listed above we will not be able to refund.
You can check the status of your return with the shipping number by writing to the e-mail address info@chocolate7.com
When our warehouse has received your return and verified that all the conditions have been met, it will send you an e-mail confirming the acceptance of the return.
The repayment time depends on the payment methods used for the order:
Purchase by Credit Card:
the currency depends on the institution that issued the credit card, normally by two bank statements.
We remind you that the crediting date will still be the same as the debit, so you will not suffer any loss in terms of bank interest.
Purchase by bank transfer:
the reimbursement takes place on the Current Account which you will indicate to us at the time of the return, therefore the time will depend on the correctness of the data you provide us, in any case within 14 days.
